At vcity155, we take the privacy of our Malaysian players seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our online gaming platform at vcity155.lat.
All personal and financial data transmitted on vcity155 is protected by industry-standard 256-bit SSL encryption, keeping your information safe end-to-end.
We never sell, rent, or trade your personal information to third parties for marketing purposes. Your data stays within vcity155 and its authorised service partners.
Malaysian players have the right to request a copy of their stored personal data, correct inaccurate information, or request deletion in line with applicable data protection laws.
We use cookies solely to improve your experience on our site — for session management, analytics, and personalisation. You can manage cookie preferences at any time.
Player data is stored on secured servers with strict access controls. Only authorised vcity155 personnel with a legitimate business need can access account information.
We only send promotional emails and SMS messages to players who have explicitly opted in. You can withdraw consent and unsubscribe at any time through your account settings.
vcity155 ("we", "us", "our") operates the online gaming platform accessible at vcity155.lat. This Privacy Policy governs the collection, processing, storage, and disclosure of personal data relating to individuals ("you", "player", "user") who access or use our platform, including our website, mobile web interface, and any associated services.
By registering an account, accessing our platform, or otherwise using any of our services, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein. If you do not agree with any part of this policy, please discontinue use of our platform immediately.
vcity155 is committed to protecting the privacy and personal data of all players, particularly those based in Malaysia. We endeavour to comply with applicable data protection legislation and international best practices in information security.
We collect personal information that is necessary to provide our services, verify your identity, process transactions, and comply with applicable legal obligations. The categories of data we collect include:
vcity155 processes your personal data for the following lawful purposes:
We do not sell, rent, or trade your personal data. We may share your information with the following categories of recipients only where strictly necessary:
We engage trusted third-party vendors to assist in operating our platform, including payment processors (e.g., FPX, DuitNow providers), KYC verification services, cloud hosting infrastructure, and customer support software. These parties are bound by confidentiality agreements and may only use your data to perform services on our behalf.
Some game data (e.g., bet history,some game data (e.g., bet history, wager amounts, and game session details) is shared with our licensed game software providers (such as slot studios and live dealer operators) solely for the purpose of delivering the game experience and resolving disputes. These providers operate under strict data processing agreements.
vcity155 may disclose personal data to competent regulatory bodies, law enforcement agencies, or courts of law where required by applicable law, court order, or where we believe disclosure is necessary to protect the rights, property, or safety of vcity155, our players, or the public.
In the event of a merger, acquisition, restructuring, or sale of assets, your personal data may be transferred to the successor entity. We will notify affected players via email or a prominent notice on our platform prior to any such transfer and prior to your data becoming subject to a different privacy policy.
Some of our service providers may be located outside Malaysia. Where personal data is transferred internationally, vcity155 ensures that appropriate safeguards are in place — such as standard contractual clauses or equivalent data protection mechanisms — to protect your information to a standard equivalent to that required under Malaysian law.
vcity155 uses cookies and similar tracking technologies on our platform to enhance your browsing experience and gather analytics data. Below is a breakdown of the types of cookies we use:
These cookies are essential for the platform to function. They enable core features such as secure login sessions, game loading, and navigation between pages. You cannot opt out of these cookies while using our platform, as disabling them would prevent core functionality from working.
We use analytics tools to collect aggregated, anonymised data about how players interact with our platform — including which pages are most visited, average session duration, and common navigation paths. This helps us identify areas for improvement and optimise the player experience.
These cookies remember your settings and preferences, such as your preferred language, display settings, and last-visited game categories, so you do not have to reconfigure them on every visit.
Where you have consented, marketing cookies allow us to show you relevant promotional content and bonus offers tailored to your interests and gameplay activity. You may withdraw this consent at any time through your account preferences.
vcity155 retains personal data only for as long as it is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. Our general retention periods are as follows:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with our internal data disposal procedures.
We take the security of your personal data seriously and have implemented a range of technical and organisational measures to protect it against unauthorised access, alteration, disclosure, or destruction. These measures include:
As a player on vcity155, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our Data Protection team via the contact details in Section 11.
You have the right to request a copy of the personal data we hold about you. We will respond to verified requests within thirty (30) days. A nominal administrative fee may apply for excessive or repetitive requests.
If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request correction. You may update certain details directly through your account settings, or contact our support team for assistance.
You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected. Please note that we may be required to retain certain data to comply with legal obligations (e.g., AML record-keeping requirements) even after an erasure request.
In certain circumstances, you have the right to request that we restrict the processing of your personal data — for example, while a dispute regarding data accuracy is being resolved.
Where processing is based on your consent or a contract, you may request that we provide your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider.
Where we rely on your consent as the legal basis for processing (e.g., marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
vcity155 is an online gaming platform strictly intended for adults. In accordance with applicable regulations governing casino-style gambling in Malaysia, all players must be 21 years of age or older to register and participate on our platform.
We do not knowingly collect personal data from individuals under the age of 21. During registration, all players are required to confirm their age and, where required by our KYC process, submit a copy of their MyKad or passport for age verification.
If we discover or have reason to believe that a registered player is under 21 years of age, we will immediately suspend the account, void any associated transactions, and delete the relevant personal data from our systems as required by law.
vcity155 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will:
We encourage you to review this Privacy Policy periodically. Your continued use of vcity155 following the posting of any changes constitutes your acceptance of the updated policy. If you do not agree to the revised terms, you should discontinue use of the platform and may request account closure by contacting our support team.
If you have any questions, concerns, or requests regarding this Privacy Policy or the way vcity155 handles your personal data, please get in touch with our Data Protection team using the following contact details:
We are committed to resolving any privacy-related concerns promptly and transparently. All enquiries will be handled with strict confidentiality by our dedicated support team.
Your privacy is always protected on our platform. Join thousands of Malaysian players enjoying over 2,400 games — from slots and live casino to sportsbook and esports betting — all secured with end-to-end encryption.
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